Complaints and appeals

Living & Learning Nillumbik seeks to:

  • manage complaints and appeals fairly, efficiently and consistently
  • respect the views of each complainant and respondent
  • make sure that any party to a complaint or appeal is not discriminated against or victimised
  • develop a culture that views complaints and appeals as an opportunity to improve the organisation and how it works.

You can find our Complaints and Appeals Policy and Procedure under 'Related Information' below.